Paramedics, product developers, and other stakeholders collaborate to improve user experience.

By placing the client first and fostering a deep understanding of the challenges faced by paramedics we can break silos and develop a better product to serve the prehospital eco-system.

In today’s fast-paced and ever-evolving world, organisations should recognise the tremendous value of fostering collaboration and knowledge sharing among employees and teams. This is also very true within our pre-hospital team here in Dedalus, where seamless communication, swift decision-making, and cutting-edge technology can mean the difference between life and death. We invited a paramedic to share the newest knowledge, showcasing the integration of amPHI in an ambulance, exploring the pros and cons of the product, and sharing captivating stories from the paramedics’ daily experiences. By placing the client first and fostering a deep understanding of the challenges faced by paramedics, this event paved the way for valuable insights, collaboration, and innovation within our organisation and towards the clients of amPHI.


 What value did we see off this day?


  1. Breaking silos and Cultivating a culture of collaboration: By bringing together employees from various teams, barriers between departments are dismantled, fostering a collaborative culture. This cross-pollination of ideas and experiences creates an environment where individuals can learn from each other’s perspectives and leverage diverse skill sets to optimise product development and could enhance customer satisfaction.
  2. Empowering learning through expertise: One of the highlights of the meeting was the presence of a paramedic who shared the latest knowledge and insights from the field. This invaluable interaction provided our teams with direct access to real-life experiences, allowing us to understand the challenges faced by paramedics on a daily basis. By actively listening to their feedback, we gain a deeper understanding of how our product, amPHI, can be refined and tailored to meet the needs of those who rely on it in critical situations.
  3. Real-life stories: Putting the client first: During the meeting, the sharing of daily stories from the ambulance provided an insightful glimpse into the realities faced by paramedics. This firsthand account allows our teams to empathise with the challenges and pressures encountered during emergencies. By placing the client at the forefront of our product development process, we can design solutions that directly address their needs, ultimately improving patient outcomes.
  4. Strengthening team bonds and morale: Beyond the professional benefits, events like these create an atmosphere of camaraderie and foster stronger bonds between team members. The shared experience of learning and problem-solving together not only boosts morale but also encourages individuals to collaborate and support each other in their day-to-day work. By creating a positive work environment, we hope to promote a culture of innovation and continuous improvement.
Closer to the clients

The power of collaboration and knowledge sharing among employees from different teams cannot be overstated, especially in the pre-hospital industry. The meeting exemplified the opportunities that arise when paramedics, product developers, and other stakeholders come together. By actively engaging with the experiences and insights of those who rely on our product, we can optimise amPHI to better meet the demands of the ever-evolving pre-hospital landscape. As we move forward, it is crucial that we continue to prioritise putting the client first and nurturing a culture of collaboration, empowering our teams to create innovative solutions that save lives and make a lasting impact.


Would you like to know more about our prehospital team and solutions?

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