Dedalus recognised as 'Patient Engagement and Experience Initiative of the Year' at HSJ Partnership Awards 2026
Dedalus’ Swiftqueue has been recognised in the ‘Patient Engagement and Experience Initiative of the Year’ category at the HSJ Partnership Awards 2026 — one of the most prestigious accolades in UK healthcare.
Dedalus’ Swiftqueue has been recognised in the ‘Patient Engagement and Experience Initiative of the Year’ category at the HSJ Partnership Awards 2026 — one of the most prestigious accolades in UK healthcare.
“Reducing Health Inequalities Through Inclusive Digital Pathways for Equitable Patient Choice and Engagement in Outpatient Radiology Services” is a truly collaborative initiative between Dedalus, Imperial College Healthcare NHS Trust, and Soliton IT.
Using Swiftqueue, fully integrated with the NHS App, we redesigned outpatient radiology booking pathways to give patients genuine choice over when and where they attend appointments. Patients can:
- Self-schedule appointments
- Receive real-time notifications
- Access multi-language support
All designed to be inclusive, accessible, and patient-centred.
Key Outcomes
- DNA rates reduced by 62–67% across radiology modalities
- Strong digital uptake across all age groups, including patients over 70
- Improved patient satisfaction, autonomy, and 24/7 booking flexibility
- 250+ admin hours saved per month for every 3,000 appointments
This initiative shows how inclusive digital solutions can tackle health inequalities, improve engagement, and deliver meaningful benefits for both patients and staff.
With over 240 entries this year and only 160 projects shortlisted, being named a finalist is a significant endorsement. The awards celebrate partnerships that deliver measurable impact for patients and the NHS judged by senior NHS leaders and healthcare experts.
Learn more at www.awards.hsj.co.uk
Learn more about how Swiftqueue is improving engagement and delivering meaningful benefits for both patients and staff.