Improving Hospital Performance Starts with Patient Administration

Built on decades of experience

ORBIS PAS builds on more than 40 years of patient administration expertise across the UK and Ireland. Today, Dedalus patient administration systems support 26 NHS trusts in England and are used by around 95% of acute hospitals in Ireland.

Combining proven patient administration expertise with modern web-based technology, ORBIS PAS is being designed specifically around UK and Ireland patient administration workflows, NHS operational requirements and the realities of high-volume administrative work.

At the heart of the new platform is the simple principle, “most used, first used.” Administrative teams manage high volumes of activity under significant time pressure. Instead of navigating multiple screens and workflows, users are presented with the information and actions they use most frequently, helping them complete tasks more efficiently.

Key actions are consolidated into single screens, with workflows optimised through keyboard shortcuts, right-click actions and reduced navigation. The result is fewer screens, fewer clicks and fewer manual steps, helping teams work faster while reducing cognitive load and the risk of error.

Is your PAS holding back productivity?

ORBIS PAS is designed to help organisations move beyond administrative record-keeping and towards proactive operational management. Real-time dashboards highlight risks such as long waiters, potential breaches, cancelled appointments requiring follow-up and patients at risk of slipping through gaps in the pathway. By giving teams early visibility, ORBIS PAS supports faster decision-making, better coordination and more effective use of capacity, without disrupting frontline care delivery.

The platform also supports a better patient experience through smarter administration. By incorporating factors such as appointment preferences, accessibility needs and logistical challenges into operational workflows, organisations can reduce delays, improve communication and better support individual patient needs.

As part of the wider ORBIS ecosystem, ORBIS PAS helps organisations reduce system fragmentation by bringing administrative and clinical workflows closer together. It provides a modern administrative foundation and a clear, structured transition pathway towards a more integrated enterprise EPR.

The question isn’t whether you need a new PAS, it’s whether your existing PAS can support modern healthcare

While ORBIS PAS is focused on making today’s administrative processes simpler and more effective, it has also been designed with future innovation in mind.

Dedalus has already developed AI-powered referral management capabilities that can capture referral information from paper and digital documents and automatically create referrals within the system. Future developments will explore how AI, speech recognition and ambient voice technologies can help teams identify priority patients earlier, reduce administrative effort and improve patient engagement.

Patient administration underpins everything a healthcare organisation does. Done well, it does more than just support hospital operations, it helps improve patient flow, strengthens organisational performance and creates the capacity needed to deliver better care.