Supporting Welsh NHS Improvements through Digital Collaboration

As the Welsh Government explores new ways to improve the NHS and build on recent progress in reducing waiting lists, Dedalus welcomes the focus on digital innovation, patient engagement, and more effective use of resources.

We believe collaboration is key to transforming healthcare delivery. Dedalus’ Swiftqueue clinical appointment scheduling and PatientAide digital engagement solutions are already helping healthcare providers across the UK streamline patient access and reduce inefficiencies—capabilities that align closely with the proposed improvements to the Welsh NHS.

For example, Swiftqueue can support dynamic appointment management and real-time updates, helping reduce the impact of missed appointments through automated reminders, easy rescheduling, and enhanced visibility for both patients and providers. Combined with PatientAide, patients are empowered to track their care journey, receive personalised communications, and actively participate in pre-operative readiness programmes—whether that means exercise tracking, weight loss guidance, or other proactive interventions.

These solutions are underpinned by Orbis U, Dedalus’ next-generation, interoperable EPR platform. Its open architecture enables seamless integration across health and care systems, supporting the Welsh NHS’ ambition to create a more connected, efficient, and patient-centred model of care.

We welcome the opportunity to collaborate with NHS Wales and partners to drive forward these ambitions and co-create sustainable digital health solutions that deliver real outcomes for patients and clinicians alike.