Dedalus Care: From Listening to Excellence, Transforming the Patient Experience with AI
by Dr. Jesús Fonseca
In recent years, Artificial Intelligence (AI) has evolved from an emerging concept into a fundamental component driving the transformation of healthcare systems worldwide. In Latin America, where health systems face challenges related to access, efficiency, and equity, digital technologies offer a unique opportunity to create a tangible impact on the patient experience and the sustainability of healthcare institutions.
In this context, during the event “Dedalus Care: From Listening to Excellence” held in Lima in September, we explored how the combination of AI and Active Listening technologies can become a central driver of innovation in healthcare. Active Listening, enhanced by language analysis algorithms, enables the capture, interpretation, and more accurate response to patients’ and professionals’ expressed—and unexpressed—needs. This approach not only improves the perceived quality of care but also creates a virtuous cycle of feedback to redesign more personalized and effective services.
Additionally, when these technologies are properly integrated with electronic health record systems, they allow each care episode to be documented with far greater precision and quality. This significantly contributes not only to reducing clinician fatigue but also to improving data quality.
Beyond the Patient Experience: Expanded Applications of AI in Healthcare
The potential of AI is not limited to direct patient interaction. During the event, we addressed four key areas where AI is already delivering tangible benefits:
Clinical Risk Prediction
- Deep Learning models make it possible to analyze large volumes of clinical data to anticipate adverse events or complications.
- This predictive approach supports preventive interventions, reduces hospitalizations, and contributes to more proactive care.
Natural Language Processing and LLMs
- Large Language Models help interpret medical records and clinical documentation, as well as support physician-patient interactions.
- However, their application requires critical consideration of bias, privacy, and clinical validation.
Medical Imaging
- AI algorithms have proven to enhance diagnostic accuracy in radiology, pathology, and other fields.
- Beyond clinical use, they also optimize workflows, shorten reporting times, and help prioritize critical cases.
- Integrating additional clinical information provides a more comprehensive view of the patient and strengthens decision-making.
Administrative and Operational Management
- AI-driven Command Centers provide real-time visibility of hospital processes, from bed occupancy to human resource management.
- This model fosters operational efficiency, reduces costs, and improves healthcare organizations’ responsiveness.
Ethics, Regulation, and Sustainability
The development and adoption of AI in healthcare must be guided by clear ethical principles and robust regulatory frameworks. Elements such as algorithm transparency, protection of personal data, and rigorous clinical validation are indispensable conditions to build trust among both professionals and patients.
Conclusion
The integration of AI and Active Listening technologies into healthcare represents much more than a technological advance: it is an opportunity to redesign the relationship between institutions, professionals, and patients. The key lies in using these tools as enablers of more proactive, efficient, and patient-centered care, always within an ethical and regulatory framework that ensures safety and equity.
The future of digital health in Latin America will depend on our ability to integrate these innovations into complex clinical and operational environments. Experience shows that when technology is combined with strategic vision and the commitment of healthcare teams, the benefits can be significant and sustainable over time.
At Dedalus, we integrate these innovations while adhering to the highest regulatory and ethical standards, committed to ensuring that technology is always a facilitator for safer, more efficient, and more patient-centered care.
The future of digital health in LatAm is already underway—and with Dedalus Care, we are one step closer to achieving it.
Jesús Fonseca
Head of LATAM Clinical Office at Dedalus
Colombian physician with a solid postgraduate education in Health and Social Security Administration, Health Quality Management, Health Marketing, and Health Information Technologies, Jesús Fonseca has over thirty years of experience in the sector. He has led the administration of health insurance entities, the management of healthcare service providers, and the implementation of continuous improvement strategies, marketing, and digital transformation in healthcare.
Currently, he serves as Head of LATAM Clinical Office at Dedalus, playing a key role in the digitalization of the healthcare sector in Colombia and the region. His extensive experience and deep expertise in information and communication technologies (ICTs) applied to healthcare make him a key reference in the modernization and optimization of health systems.