Home
OneResponse Accessibility Statement

OneResponse Accessibility Statement

This accessibility statement applies to the OneResponse application (web and mobile) and associated content.

We want as many people as possible to be able to use OneResponse. For example, this means you should be able to:

Change colours, contrast levels, and fonts (including Dark Mode support)
Zoom in up to 300% without text spilling off the screen
Navigate the application using just a keyboard

We’ve also made the application text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

Points to note

We know some parts of OneResponse may be difficult to use, and we are working to address these in upcoming releases:

In certain modal pop-ups, focus may not automatically move to the modal content for some assistive technologies
Navigate using speech recognition software
Listen to most content using a screen reader (including NVDA and VoiceOver)

Feedback and contact information

If you have any feedback about accessibility in OneResponse, please contact our support team at:

[email protected]

In your message, include:

The feature or screen name
The platform (web or mobile) and version
Your email address and name

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not satisfied with how we respond to your feedback, you can contact the Equality Advisory and Support Service (EASS) for further advice.

Technical information about OneResponse accessibility

Dedalus (DH OPCO UK LTD) is committed to making the OneResponse application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

OneResponse is tested against WCAG 2.1 AA guidelines as part of our quality assurance process, and accessibility improvements are included in our Continuous Service Improvement roadmap.