SUPPORT
24x7x365 Support Services for healthcare organisations that never close.
Approximately 900 healthcare facilities in Australia and New Zealand depend on Dedalus for the support of patient management, clinical, medication management, funding, and legislative reporting systems.
At Dedalus, we know the importance of ensuring an effective user-experience to all healthcare professionals using Dedalus solutions, and our support services are designed to be welcoming, responsive and effective.
The support services cover multiple levels of assistance, from the direct user-oriented help desk, where Dedalus specialists can carry out technical assistance operations directly on the user workstation just as if they were sitting next to them, through to other modalities according to specific Service Level Agreements.
For help or support, visit the iAssist Portal.